Who you are hiring?

Hi, I'm Allen. IT professional with over 30 years of hands-on experience in the technology industry, specializing in network administration, helpdesk support, and healthcare IT systems.

I am skilled in managing Citrix, Microsoft Azure, Meraki networks, Office 365, MDM solutions, Intune enrollments, and computer imaging.

Proficient in hardware/software installation, troubleshooting, system upgrades, and end-user support in fast-paced clinical environments.

Strong knowledge of Active Directory, DNS, structured cabling, and third-party application support. Known for delivering reliable technical solutions and improving IT operations.

Key Skills

• Athena Medical Portal 

• Citrix Environment 

• Velocify Administration

• Avaya Administration

• DAAS and SAAS

• Network Devices

• Cisco Meraki

• Communication Skills

• Office365 Administration

• Ticketing Systems

• Audio / Video Systems

• SharePoint / HTML

• Five9 VOIP Software

• Azure Administration

• Hardware Management

• Remote Desktop

• Support

• VM Ware Proficiency

• Linux Proficiency
  

Core Qualifications

• Providing professional and prompt technical support for computer hardware & software issues to employees.

• Troubleshooting & administration of Citrix Environment sessions (DAAS).

• Remote Desktop Support with Manage Engine.

• User administration within Active Directory, Office 365, Microsoft Azure.

• Preparing, Sanitizing, Re-Imaging computers for new hire onboarding.

• Checking network and appliance outages on Cisco Meraki systems.

• VOIP System Administration for Five9 Systems, Avaya, Polycom.

• Maintaining IT hardware and software inventory.

• Perform minor hardware procedures and install peripheral equipment.

• Coordinate with vendors on hardware replacements and logistics.

• Setup C-Level with audio-visuals for company-wide meetings.

• Writing of technical documentation & training for Cyber awareness

• Monitor help desk for tickets assigned and process based on P Level.

• Knowledge and Experience of: Spiceworks, Monday, Connectwise ticketing.

Web / Design
• Adobe Suite – Photoshop, Illustrator, Dreamweaver, Adobe Pro (Interactive PDF Creation)
• HTML/ CSS Scripting
• Server Hosting knowledge and client server Management/Maintenance, DNS, MX, CNAME.

Operating Systems
• Troubleshooting All Windows Operating Systems 95/98/2000/XP/Vista/7/8/10/11
• Linux Proficiency in usage as well as OS maintenance
• Virtual machine management either locally, or in a Citrix environment

Audio/Video
• Proficient in many Digital Audio Workstations software, as well as their hardware interfaces & recording equipment
• Proficient in setting up visual and audio presentations with sound engineering skills
• Proficient in many Video editing software as well as video & sound equipment

Microsoft / Office 365 / Azure
• Proficient in Active Directory maintaining users, from Creation to OU hierarchical movement or deletion
• Able to Create/Support/Administer users for All Office 365 Products: Word, Excel, SharePoint, Outlook, Teams, etc.
• Proficient in Azure Administration – Azure Active Directory
• Proficient in In-Tune Administration – Enrollment & proper Sanitizing of workstations

Networking
• Proficient with Network cabling and structure. Able to navigate IDF rooms professionally
• Cable Management / Wire creation (Audio, Ethernet, & Electric wiring)

Security
• Writing awareness documentation regarding network security risks such as Phishing, Physical, & Online Security.
• Can use & manage virus/vulnerability software and research & report zero-day vulnerabilities to the benefit of the establishment.

Technical & Computer Skills

About Allen - Information Technology Specialist

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